WHAT KIND OF WOOD DO YOU USE?
Most of the wood is from homes that are being torn down in our neighborhood. Typically, this is construction lumber littered with nails, screws, and staples. We then clean up the lumber and rip it down to make one of a kind Tuggle's Timber pieces.
HOW MUCH DOES A CUSTOM ORDER COST?
How long does it take to complete my Custom Piece?
This could vary due to demand, but we typically estimate that you will have it within 4-8 weeks.
can i make a RETURN/EXCHANGE?
All sales are final, but please contact us if you are not satisfied with your order & we will do our best to accommodate.
CAN I PICK-UP MY ORDER?
Yes! you can pick up your piece at Tuggle's Gifts & Goods. It's our retail location based in Indianapolis, Indiana.
HOW LONG DOES IT TAKE TO SHIP MY PIECE?
If you are ordering a pre-made piece, items will be shipped within 7 days via UPS. If you are ordering a custom piece, items will be made & shipped within 4-8 weeks depending on size, detail & demand.
CAN YOU SHIP INTERNATIONALLY?
we are unable to ship out of the country at this time.
I HAVE SOME OLD WOOD THAT'S MEANINGFUL TO ME, CAN YOU INCORPORATE THAT INTO MY CUSTOM PIECE?
I'd say that 50% of the time this is possible! Sometimes, wood is in such bad of shape, that we can't salvage it. Likely, your piece won't be entirely made of that wood, But I would use as much as I can. Please let us know that you'd like to do this when you make your custom order.
DO YOU SELL WHOLESALE?
We don't currently, but we are open to having a discussion on the topic! Please contact us if interested.
DO YOU HAVE A STORE?
We do! We opened Tuggle's Gifts and Goods on November 6, 2020 in historic Fountain Square in Indianapolis, Indiana. Tuggle's Timber is displayed there as well as the work of many other Hoosiers who sell their goods.
THEY LOOK HEAVY! HOW CAN MY WALL SUPPORT A LARGE PIECE?
Sometimes they can get heavy! a 2'x4' is between 14-24 pounds. We use a heavy duty french cleat hanger that can support up to 100 pounds just to play it safe! Larger pieces that weigh more get a larger french cleat that holds between 200-300 pounds.
I HAVE A BUNCH OF WOOD I DON'T WANT. DO YOU WANT IT?
That depends! Sometimes I can accept wood that you no longer want, but it depends on many factors. If my stock-pile of wood is too high, my wife may say no, or if it's not wood that i feel like i can use properly. email me and lets see if i can take it off your hands.
I want to give making wood art a try, where do I start?
My advice is to just go for it and see where it takes you. I'm always happy to give pointers or tricks I've learned! DM me on instagram - I'm more likely to respond quickly and help you with the process.
What is the sercurity deposit for?
The deposit is a very small percentage of the total price owed. The amount depends on the total due and is applied to your final cost. the deposit is non-refundable and once paid, it locks your place in line to receive your piece.
Example: your piece totals $300. a deposit of $50 will be paid and lock you in. Once the piece is completed, you will owe $250 at shipment or pickup.